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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have pixma mx 340 how can scan to my computer file?

Customer Question

I have pixma mx 340 how can scan to my computer file?
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
I am not sure if the connection is right, but I was using this connection before with my previous computer (Dell) now I have Hp.
Expert:  Jason Jones replied 1 year ago.

Hello,

What does that mean? "How" is the scanner connected? I am asking this new question because I need to know.

Thank you,

Jason

Customer: replied 1 year ago.
Ok, I'll try to explain the best I can. There is a gray wire connected from the wall (I guess this is the telephone) to my printer, then another black round wire from my printer to my computer.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
What is this offer? overall amount?
Expert:  Jason Jones replied 1 year ago.

The offer is for the remote service. There is an extra cost because it will take more of my time.

Customer: replied 1 year ago.
Sorry but I'll just call some technician here in our place and Thank you anyway and bye.
Expert:  Jason Jones replied 1 year ago.

You are very welcome. A house call will cost several times more than $25. If you wish to continue later, please come back and let me know.

Thank you.