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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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We are trying to change the black cartridge on an Epson

Customer Question

We are trying to change the black cartridge on an Epson XP-420 printer. The ink cartridge does not stop so that we can get to it (goes to the side completely). Should the printer be off or on when changing the cartridges? How can we get it to stop in the middle?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Exact model is XP-420. It is not quite a year old.
JA: What troubleshooting have you tried?
Customer: Just turning it off and on.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Please follow the directions below:

Removing and Installing Ink Cartridges

Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones.

Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.

  1. Turn on your product.


    • If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press the OK button, then choose Replace now.
    • If you are replacing a cartridge before you see a message on the LCD screen, press the home button if necessary, and select Setup. Select Maintenance, then select Ink Cartridge Replacement and press the OK button.


  2. Lift up the scanner unit.

    Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

  3. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

    Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.

    Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.

  4. Before opening the new cartridge package, shake it gently four or five times.

    Caution: Do not shake the cartridges after opening the packages, or ink may leak.

  5. Remove the cartridge from the package.

    Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print.

  6. Remove the yellow tape from the side of the cartridge.

    Caution: Do not remove any other labels or seals or ink will leak.

  7. Insert the new cartridge into the holder and push it down until it clicks into place.


  8. Lower the scanner unit and press the start button.


    The print head moves to its home position and the printer starts charging the ink. This takes about 90 seconds. When you see a confirmation message on the screen, ink charging is finished.

    Caution: Never turn off the product while the power light is flashing or you will waste ink.

    If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the scanner unit and press the ink cartridge down until it clicks into place. When you're finished, press the OK button.