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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE JUST SET UP MY NEW CANON PIXMA MG2900 WITH THE DISC,

Customer Question

MY NAME IS***** , I HAVE JUST SET UP MY NEW CANON PIXMA MG2900 WITH THE DISC , BUT THE PRINTER SAYS MG2965. I ALSO CANT CONNECTED TO WIRELESS ON MY PHONE AND ALSO CANT PRINT FROM THE INTERNET ON THE COMPUTER. PLEASE HELP ME AND THANKS
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: IT IS BRAND NEW
JA: What troubleshooting have you tried?
Customer: I HAVE TURNED IT OFF AND THEN ON AND I DID WHAT IT SAID. I AM NOT GOOD DOING THIS AT ALL
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: CAN I GET IT DONE TODAY ON MY PHONE AND THE COMPUTER
Submitted: 11 months ago.
Category: Printers
Expert:  Joel Kalman replied 11 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 11 months ago.
What do you mean ? I have a windows 10 computer.
Customer: replied 11 months ago.
I got the computer working but not wireless for my phone to print from the printer and computer
Customer: replied 11 months ago.
you took money from my account and I would like my phone working now please
Expert:  Joel Kalman replied 11 months ago.

I am here to help you. I apologize for the wait. I was tied up in meetings until now.