How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9047
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Cant open back door of printer, wf3620, none error on

Customer Question

Cant open back door of printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: wf3620
JA: What troubleshooting have you tried?
Customer: none error on printer is oxF1
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that's it
Submitted: 11 months ago.
Category: Printers
Expert:  Robert M. replied 11 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 11 months ago.

I think I have the same printer give me a minute to look at it please

Expert:  Robert M. replied 11 months ago.

I have a similar one and there are 2 gray insets that you have to squeeze together then pull straight out.

Do you have a duplexer. That would go in the same place and make it different to open

Customer: replied 11 months ago.
I tried with the gray squeeze buttons and it opens partially. Error oxfi
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Robert M. replied 11 months ago.

i think that you just have to make sure that you squeeze both of them all the way to the center. then pull it straight back

Customer: replied 11 months ago.
I have. Maybe paper jam that I can't get to
Customer: replied 11 months ago.
I had my credit card charged for $23.00
How can I talk with someone
Expert:  Robert M. replied 11 months ago.

there may be some paper stuck where it needs to release the catch

but i would think that you can get it by pushing harder or jiggling it or maybe a thin screw driver if you can get it away from the body enough to slide in

i put up an offer for the phone call but the site requires an additional charge. i put it up at $20 which is about 50% less than the site usually wants.

Expert:  Robert M. replied 11 months ago.

i can keep helping this way. for the phone call you have to accept the offer.

if you have something like skype on a tablet or phone i can do that as well and see the printer through the video feed.