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Nathan, Engineer
Category: Printers
Satisfied Customers: 25851
Experience:  Computer networking/repair. 12+ years experience.
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My MFC 9320 cw is printing in blue not black, and overall

Customer Question

My MFC 9320 cw is printing in blue not black, and overall the print is faded now over the years. I follow the on screen instructions to the letter and I admit I have been buying after market refills.
JA: How long has this been going on?
Customer: A few months
JA: What troubleshooting have you tried?
Customer: I've increased the brightness of the colors today no change.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

The most likely cause of this is that your cartridges were installed incorrectly, or were refilled with the wrong toner.

To start, you'll want to replace the black cartridge at a minimum, preferably with a genuine brother one at least this time:

Let me know if that helps,