How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer is not turning to do a print job. PixmaMG6821

Customer Question

My printer is not turning to do a print job.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: PixmaMG6821 about a Month old
JA: What troubleshooting have you tried?
Customer: Most of what the Canon menu suggests
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you see any lights/indicators on the printer display?

Customer: replied 11 months ago.
Expert:  Nathan replied 11 months ago.

Okay, is it showing an error message?

Customer: replied 11 months ago.
my printer light is on, indicating it is ready for printing.
Expert:  Nathan replied 11 months ago.

Are there any errors or messages showing on the printer?
If you go into the printer settings, does it show as connected to the wifi?

Customer: replied 11 months ago.
However as as I hit the printer indicator to turn on nothing happens
Expert:  Nathan replied 11 months ago.

Do you mean the power button? Or something else?

Customer: replied 11 months ago.
My printer does not turn on to do the job. I am using a ubs cable.
Expert:  Nathan replied 11 months ago.

If you try to make a copy on the printer, from the glass, does that work?

Customer: replied 11 months ago.
Troubleshooting my printer it checks out to be all right.
Customer: replied 11 months ago.
Nothing more to add.
Expert:  Nathan replied 11 months ago.

That is not what I am asking.

Please test a copy for me.

Customer: replied 11 months ago.
My printer does not start to do the job.
Expert:  Nathan replied 11 months ago.

So the printer will not respond to any buttons you press on the front panel (menu, settings, copy, fax, etc)?

Customer: replied 11 months ago.
What can I do.
Expert:  Nathan replied 11 months ago.

I cannot give you an answer until I have the necessary details. I have asked you several questions and not received a reply.

Expert:  Nathan replied 10 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Related Printers Questions