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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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XP610 will not print from Mac have installed software but

Customer Question

XP610 will not print from Mac have installed software but won't work printer will scan only want to use wi fi printing
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Expression Premium XP610 about 2 yrs old Epson
JA: What troubleshooting have you tried?
Customer: about everything, have had guys from telstra check out computer and printer they were talking printer, mac but just won't print, will scan ok
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

When it fails to print, are you given any type of error message? If so, what is the message?

I will be standing by, looking forward to your response.

Thank you,

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