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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 38375
Experience:  Printer and scanner problem resolver for over 15 years
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I have a xerox phaser 6010, reads phaser 6010, july 2012, ok

Customer Question

i have a xerox phaser 6010
JA: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?
Customer: reads phaser 6010
JA: What troubleshooting have you tried?
Customer: july 2012
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: ok
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please what the issue is that your having with the unit?

thank you

Customer: replied 1 year ago.
rear paper jam
Customer: replied 1 year ago.
I removed the big sheet butt a little tear remains inside somewhere
Customer: replied 1 year ago.
how do you open the rear of the printer
Expert:  Richard replied 1 year ago.

Thanks

Can you use my link below

http://www.support.xerox.com/support/phaser-6010/videos/enus.html

And click on the second video which shows how to clear a paperjam from the back.

If you follow this, are you able to clear this?

Customer: replied 1 year ago.
I have already watch the videos before I still can't get the printer to work it says paper jam rear can you help
Expert:  Richard replied 1 year ago.

ok, I provided the video as you asked how to open the rear of the printer.

Have you followed the other videos to ensure that the paper is not stuck in another section of the printer?

Can you see the piece of paper?

Did you actually see a tear on the paper you removed?

Customer: replied 1 year ago.
I think you are correct there's paper stuck somewhere in the rear of the printer
Customer: replied 1 year ago.
no I cannot see the paper inside the machine
Expert:  Richard replied 1 year ago.

Did you actually see a tear on the paper you removed?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, Get a piece of card and manually push it though all the paper guides to dislodge any paper from the back please.

Let me know how you go.

Customer: replied 1 year ago.
not sure where to push the the card through what are the green levers for
Customer: replied 1 year ago.
you recommend that I push from the back or from the front
Expert:  Richard replied 1 year ago.

All directions as it will depend where the paper is lodged.

So start by front to back and if no success then back to front.

Your pushing the card through where the paper feeds and comes out.

Customer: replied 1 year ago.
what functions do the green levers on the top left and right do
Customer: replied 1 year ago.
besides releasing the rear cover is there any more pieces that will come out
Customer: replied 1 year ago.
window
Jam at Exit open rear door
Expert:  Richard replied 1 year ago.

The leavers are for releasing the printer, this is why I provided the videos as it shows you the exact function to do this.

You need them in the up position as per the video I gave.

Then feed the paper through manually.

Customer: replied 1 year ago.
the paper that I try to insert on the top of the printer does not accept more than 3 inches
Customer: replied 1 year ago.
also it does not accept more than a couple inches in the rear of the printer also
Expert:  Richard replied 1 year ago.

You need to use a bit of force as it will go through, the card also needs to be stiff enough as not to bend

Customer: replied 1 year ago.
I think I actually need to drop this off for repair tools are probably necessary do you agree
Expert:  Richard replied 1 year ago.

Not yet, if you can get a strong enough piece of board you will be able to force it through and it should get the paper out.

The next step is dismantling it, but the card nearly always works for my customers

Customer: replied 1 year ago.
it doesn't seem to resolve it also doesn't accept thin cardstock
Expert:  Richard replied 1 year ago.

It needs to be pushed through quite hard but it will accept it, I think the card your using is too thin or the rollers may have locked up and this is the cause of the error (the drive motor seized or a gear has broken which can make it believe it is jammed).

But if the card cannot go through then the only option is to have is dismantled so the path can be checked as well as the gears and the drive motor which they will have to do at a service center.

Customer: replied 1 year ago.
yeah I think it needs to go to the service center I'd rather not do more damage than it has already
so what happens now as far as billing
Expert:  Richard replied 1 year ago.

You have already paid the deposit which was for the service I provided to go through all possible causes and rule them out to confirm the problem.

This is what we did and what you paid for. If we were only paid for fixing an issue, no one would have taken your question due to the possibility of it not being resolvable. But of course, it is up to you as the customer whether you wish to pay me for the service recieved, but you now have the issue confirmed by me and know what you need to do.

If you need anything else, please let me know

Thanks

Richard