Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
If it is still going then it has either crashed or it is not updating the printer with the completion flag so the printer can continue.
You will need to remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please