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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer has gone off line what do I do?

Customer Question

Printer has gone off line what do I do?
Submitted: 12 months ago.
Category: Printers
Expert:  Richard replied 12 months ago.

Hi there and welcome

Can you tell me if your printing from a windows or mac computer?

Which version?

And how are you connecting to the printer? Via a USB cable or via Wifi?

Thank you

Customer: replied 12 months ago.
Windows 10 Wifi
Expert:  Richard replied 12 months ago.


Can you remove the power to the printer and the wifi router and power off the computer

then wait 10 minutes

connect the power to your wifi router and wait 5 minutes.

Connect the power to your printer, power on your computer and tell me if it connects please