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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have it installed but it will not print - the doc just

Customer Question

I have it installed but it will not print - the doc just stays in the que
JA: How long has this been going on?
Customer: Well I bought it used - have it installed green light is on but it will not print
JA: What troubleshooting have you tried?
Customer: I tried downloading drivers other than that I have no idea what to try...
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please the make and model of the printer?

How your connecting to it (via USB or wireless)?

And are you on a windows or mac computer and which version?

Customer: replied 11 months ago.
How much is going to be charged to my payment card?
Customer: replied 11 months ago.
Can you just cancel my order? I am not getting a response from you...
Expert:  Richard replied 11 months ago.

It was 10 minutes before you replied, this was the delay.

You would need to contact customer service about the amount you pay per a question, you can email them on***@******.***

Customer: replied 11 months ago.
Who do I call - I want to cancel this please send me a number
Expert:  Richard replied 11 months ago.

ok, ill organize a refund if you did not wish to have this fixed.

All the best

Expert:  Miel-cssm replied 11 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. Thank you, ***** ***** Customer Support Team.
Expert:  Richard replied 11 months ago.