How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

In an error state, well, haven't tried printing for about a

Customer Question

Hello. In an error state
JA: How long has this been going on?
Customer: well, haven't tried printing for about a week until now
JA: What troubleshooting have you tried?
Customer: checked to make sure had update Kb(###) ###-####and I do
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

What is the make/model of the printer?
What specific error message are you getting?

Customer: replied 1 year ago.
Hi Nathan,
My printer is a Canon, PIXMA MG5520.
When I try to print, it says either that the printer is in an error state, or offline.
Expert:  Nathan replied 1 year ago.

It sounds like you are seeing that on the computer; can you look at the display on the printer itself, and tell me if you see any error codes/messages there?

Customer: replied 1 year ago.
Never mind, I will seek my answers elsewhere. This takes too long. Thanks
Expert:  Nathan replied 1 year ago.

Have a nice day.