How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a photosmart 6520 e all-in-0ne. all of a suden it

Customer Question

I have a photosmart 6520 e all-in-0ne. all of a suden it just won't wake up
JA: How long has this been going on?
Customer: a couple of days
JA: What troubleshooting have you tried?
Customer: none
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Do you see any lights/indicators on it at all, any clicking sounds, or other signs of life?

Customer: replied 11 months ago.
Nathen, the problem is - the printer is on and will copy, however , when I am say trying to print an email, I can't. Then when I open printers in my computer, the printer won't open .
Expert:  Nathan replied 11 months ago.

Are you getting any errors on the printer itself?
Is the printer on usb, wifi, or ethernet?

Customer: replied 11 months ago.
Nathan, Believe it or not, it just corrected itself - it is working OK now. So no need for your services now.
Expert:  Nathan replied 11 months ago.

Thanks