How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17280
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

I have a HP 309g printer. I cleaned all the rollers and

Customer Question

I have a HP 309g printer. I cleaned all the rollers and nothing helps I reset the printer as well.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: about four years old It's an HP 309g
JA: What troubleshooting have you tried?
Customer: I cleaned all the rollers. I reset the machine. I put about 20 sheets of paper in it. but all I get is fill the paper tray
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi there,

A paper jam can also result in this error - have you checked for stuck fragments of paper inside the machine?