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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY Canon MX922 is not working - Support Code 1311 Paper is

Customer Question

MY Canon MX922 is not working -
Support Code 1311
Paper is jammed in the upper cassette
Remove the paper from the following locations
and press OK.
Paper output slot
Transport unit on the rear side.
Can see no paper in the printer and checked the backside - still no luck
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please open the printer cover and let me know, if the cartridges can move to the center, automatically or not ?

Customer: replied 1 year ago.
No, the cartridges do not move - only thing happens is the note on the printer
Customer: replied 1 year ago.
I hope you have not set me up for the $23.00 monthly as I do not want it.
So if you have - cancel it immediately.
Expert:  Sudipto replied 1 year ago.

No, this is a one time charge and not a monthly subscription. Please let me know, when you want to continue.

Customer: replied 1 year ago.
Forget the question regarding printer - I just purchased an Epson. No longer need help!!!!!!