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Category: Printers
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HP envy wireless network test indicates wireless radio not

Customer Question

HP envy wireless network test indicates wireless radio not functioning. What do I do
Submitted: 1 year ago.
Category: Printers
Expert:  TheGeekGal replied 1 year ago.

Hi Lois! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

If the Wireless Network Test Report says "The Wireless Radio Is Not Functioning" that is clearly a hardware issue. Hopefully the printer is under warranty. If so, please contact HP and request a repair or replacement.

If you're not sure, you can look up the warranty status here:

If it's not under warranty, you may be able to continue to use it if you can physically connect it to your computer. If you abolsutely must have wireless capability and it is not under warranty, you're best option is probably replacing the printer, as the cost of the repair would approach, if not exceed, the cost of new printer.

Expert:  TheGeekGal replied 1 year ago.

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