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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We needed to switch Routers. after installation we set up

Customer Question

we needed to switch Routers. after installation we set up the printer BUT we
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: are OFF LINE and have 2 messages to be deleted
JA: What troubleshooting have you tried?
Customer: Brother MFC-J30W
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Cost of your service
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That sounds like a standard problem that will give way to a few routine measures. But, have you switched the routers yet, and is that where the problem is? or is the problem that the printer is Offline and this is AFTER the router switch has already been done? (that last is standard.)

Let me know, please. And I will help and advise you further. Thanks.

Expert:  Russell H. replied 1 year ago.

(I presume your Brother printer is supposed to be on a Wireless connection.)

Please tell me whether your computer, that prints to this Brother printer, is a Windows PC, or an Apple computer. And what version of Windows, or MAC OS X, it has on it.