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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My software for canon mx870 install disk doesn't work on

Customer Question

My software for canon mx870 install disk doesn't work on macbook pro using El Captaine(?) I downloaded new driver, and have printer working by wire. How do I set it up for wireless? Printer is on the network. Computer is on the network.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: 3-4 years old at least. Don't think it ever worked wirelessly with the macbook pro.
JA: What troubleshooting have you tried?
Customer: I'm no mac expert. went to system to add a printer. as long as its connected by wire, works fine. without install disk, don't have a set up wizard to select wireless hookup.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't really know any more i'm afraid
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Is it a new computer or do you have upgraded the MAC version ?