Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

My canon copier PC745 is showing a symbol checkmark8, red

Customer Question
background, white lettering. think that...
My canon copier PC745 is showing a symbol checkmark8, red background, white lettering. think that means paper jam but there is no paper jam. Won't copy anything
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: not before. no clue how old it is
JA: What troubleshooting have you tried?
Customer: none. tell me what to try
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
8/20/2016
Technician: Russell H., Printer and Office Tech replied 1 year ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,721
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That symbol does indeed mean 'Paper Jam' , but can also mean 'Misfeed', which more generally applies to e.g. the paper tray not being properly inserted, so that the paper feed rollers cannot grab the top sheet of paper properly.

When you try to do a copy, do you hear rollers working, trying to feed paper?

Or does the Misfeed/Jam light come on the instant you turn On the copier?

Try turning it Off for 5 minutes, then turning it On, and seeing if that is the case.

Let me know, by the Reply To Expert function, and I will advise you further. Thanks.

Ask Your Own Printers Question
Customer reply replied 1 year ago
No roller sounds
Technician: Russell H., Printer and Office Tech replied 1 year ago

Try turning it Off for 5 minutes, and seeing if the Misfeed/Jam light comes on the instant you turn On the copier.

Ask Your Own Printers Question
Customer reply replied 1 year ago
it immediately comes on
Technician: Russell H., Printer and Office Tech replied 1 year ago

When you last removed a paper jam from the copier, was it stuck firmly, or was it easy to remove, without pulling nor tearing the paper much?

Ask Your Own Printers Question
Customer reply replied 1 year ago
No clue. I don't think there has ever been a paper jam
Technician: Russell H., Printer and Office Tech replied 1 year ago

Remove the paper stack from the paper tray, look into the copier. See if there is any part out of place.

Press the Clear button on the copier, after replacing the paper tray/paper stack properly. Make sure the paper tray is correctly inserted.

Ask Your Own Printers Question
Customer reply replied 1 year ago
Same response
Technician: Russell H., Printer and Office Tech replied 1 year ago

One source says this:

Open the copier, hinges to the right.

Place you right hand on the bottom piece of copier with fingers sticking into the copier, hinged to the right.

Just about at the length of your fingers look for a paper detect flapper in the base of the copier.

There is a 90 degree stop that is part of the plastic works of the base of the copier.

Often this flag jumps over this 90 degree stop.

It is caused by pulling the paper tray out too fast. Correcting it may fix the problem.

Ask Your Own Printers Question
Technician: Russell H., Printer and Office Tech replied 1 year ago

This is the flag piece in question, in a view as if it were removed from the machine:

http://www.precisionroller.com/img/J8482.jpg

Ask Your Own Printers Question
Customer reply replied 1 year ago
I've found the piece. I think
What am I to do with it?
Technician: Russell H., Printer and Office Tech replied 1 year ago

Make sure it has not been malpositioned. If in the wrong position, as if deflected upward from the path the paper takes by the presence of a sheet of paper, it could be the cause of the misfeed error that persists on your copier.

Or simply: swing it so it is downward, I think.

Ask Your Own Printers Question
Technician: Russell H., Printer and Office Tech replied 1 year ago

I see. I don't think that is the problem, though. It looks normal enough.

Some other paper presence sensor, in the path the paper takes through the copier, might be in the wrong position, or broken off, etc.

Try re-seating the toner cartridge. Take it out briefly and put it back in properly, close up the machine, press CLEAR or STOP (whichever button it is.)

Ask Your Own Printers Question
Customer reply replied 1 year ago
Not happening. Same response
Customer reply replied 1 year ago
May just need to toss the whole thing. Ugh
Technician: Russell H., Printer and Office Tech replied 1 year ago

Then the copier may need a service call. This is the sort of problem that usually requires that.

Such Canon personal copiers are well made and it might be worth the effort and expense, to keep it going.

Ask Your Own Printers Question
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

11,721 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I had a paper jam - was running low so put some into the
I had a paper jam - was running low so put some into the feeder, it pulled all of the paper. I then pulled it out from the front. It says to contact you. … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
Picke of aper is stuck just below glass plate on whidh dop
Picke of aper is stuck just below glass plate on whidh dop materil is plafer. Cah't figure out yow to grt to itl … read more
Harry
Harry
519 satisfied customers
Red areas on my monitor print on my R2880 as orange. Test
Red areas on my monitor print on my R2880 as orange. Test pattern shows six normal patches, including magenta. Changing both magenta and VLM produce no improvement. The same image printed on a Canon M… read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
I keep getting the b304 error message on my Canon maxify
Hi there, I keep getting the b304 error message on my Canon maxify MB2360 printer … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
As best that I can tell i need to clean the intermediate
As best that I can tell i need to clean the intermediate transfer belt. Have vertical streaking on all pages with color. B/W print seems ok though … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
My printer will no longer print. Epson xp 420. For som time,
For som time , therefore AII HAVENT USED IT I really need it now. i have got new ink. … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I cannot get it to be on-line. it will not connect. Dish
i cannot get it to be on-line. it will not connect … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I have an epsom sp420 series. I have a loud squeek in it
Hi I have an epsom sp420 series. I have a loud squeek in it when printing and now it will not print out photos on photo paper. … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
Epson xp 424 - cannot recognize ink cartridge. Ive tried
ive tried turning off/on many times. ive taken out and replaced many times … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
Carriage paper jam on hp L7580 and i have gone through the
carriage paper jam on hp L7580 and i have gone through the many steps that hp recommended … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
I'm having problems with my printer. It will not print
Hi, I'm having problems with my printer. It will not print black. The cartridge is new. All colors print except black. I have cleaned the print head and aligned the printer. Would appreciate any help you can give. Thanks … read more
Harry
Harry
519 satisfied customers
In edge, getting the message "we couldn't reach this
In edge, getting the message "we couldn't reach this printer..." … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Installed 2 new ink cart. When closed paper front, got
Installed 2 new ink cart. When closed paper front, got yellow light. Screen says Check ink1401. Did that. Everything looks ok but yellow light still on . MX 492 … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
717 satisfied customers
The pixma tr7520 is a new purchase. I'm trying to copy a 15
The pixma tr7520 is a new purchase. I'm trying to copy a 15 page document from my ipad. It isn't centered on the page. How do I adjust it? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I got a new computer and I lost my disk to download my
Second opinion] I got a new computer and I lost my disk to download my printer, My printer is an Epson workforce 2650 … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I need the WPS PIN to set up my printer, where do I find it.
I need the WPS PIN to set up my printer, where do I find it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
How can I get the wireless connection to work? I'm connected
I'm connected with a usb cord. which doesn't work. I can't print anything with it connected to my computer. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
Pixma MP560 modelK10343 is displaying error B200. I havent
pixma MP560 modelK10343 is displaying error B200 JA: Is your Pixma displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver soft… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x