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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just keeps spitting out instructions for two sided printing.

Customer Question

just keeps spitting out instructions for two sided printing. wtf? thyanks -- gene
JA: How long has this been going on?
Customer: not sure. been gone. at least all week.
JA: What troubleshooting have you tried?
Customer: it's a lexmark e232. turned off. unplugged. bypassed printer switch that we use.
JA: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?
Customer: few years. E232
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i just need to print out a bunch of invoices right now.
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello Gene,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason