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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's not printing in color, Brother Hl-3170CDW about 3 years

Customer Question

It's not printing in color
JA: What's the make/model number of your printer? How old is it?
Customer: Brother Hl-3170CDW about 3 years olf
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac os 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an ongoing issue for a few months. All ink cartridges have been checked and replaced
JA: Anything else you want the printer expert to know before I connect you?
Customer: nothing else
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

when you try to print something with color

are the color parts missing or are they in a gray scale ?