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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 132
Experience:  Owner at Down Home Technical Solutions
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My ricoh 7000 has a 990 error. I've replaced the cartridges

Customer Question

My ricoh 7000 has a 990 error. I've replaced the cartridges and powed on and off three time. and it hasn;'t solved the problem. I don't want to pay to discuss the problem only to lear it can't be resolved.
Submitted: 1 year ago.
Category: Printers
Expert:  Jennifer French replied 1 year ago.

Hello! Thank you for choosing Just Answer.

My name is ***** ***** I'll be assisting you today.

I absolutely understand not wanting to pay for an answer that doesn't help. That is the great thing about this service. If we don't provide information that you deem helpful or doesn't resolve the problem, we can work on the issue at no extra cost to you until it is resolved or you can choose another service.

As far as Error 900, it is a common error for the Ricoh printers.

Error 990 indicates a dirty sensor, so either a maintenance unit is dirty or you have a clogged print head.

Instead of throwing a bunch of words at you, I'm going to provide you with a visual.

CLICK HERE TO VIEW A VIDEO on repairing this issue on your own.

Please let me know if this resolved it for you.

If it didn't, please let me know and we will try something else or I will find another expert that may have input.

If it does resolve it, to ensure that I receive credit for the answer, all you have to do is rate the answer with 3 stars or more.

Thank you,


Expert:  Jennifer French replied 1 year ago.

Were you able to resolve this? Let me know!