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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Every time my computer goes into sleep mode, my printer goes

Customer Question

every time my computer goes into sleep mode, my printer goes offline evan though it says it is still connected to wireless. I have to uninstall the printer and reinstall it every time to be able to print. What is making this happen. The printer is brand new hp5740 officejet and my laptop is an acer brand new also
Submitted: 1 year ago.
Category: Printers
Expert:  Tim replied 1 year ago.

Hey Sue, I'm Tim and will do my best to assist you. How long after installing Kaspersky did this start happening?