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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I set up printer to scan to pc (Win 10) wirelessly?

Customer Question

how do I set up printer to scan to pc (Win 10) wirelessly?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP Model #: 20-d034
Product #: H3Z72AA#ABA
Serial #: 5CM25100R7
Software Build #: 12NA3AR8611#SABA#DABA
Service ID #: 20130118
OS #: ML
JA: What troubleshooting have you tried?
Customer: tried to download driver, no luck. file blocked from running, hard to locate instructions for doing this
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: not that I can think of
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

May I ask for the brand and model name of the printer? I checked the model names that you gave earlier and they are the model names of your computer.

I will be standing by, looking forward to your response.

Thank you,