How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17908
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

When I use the auto sheet feeder to scan multiple sheets,

Customer Question

When I use the auto sheet feeder to scan multiple sheets, the first sheet scan without issue. But there is a jam error when the 2nd sheet starts to feed. The jam error also occurs when doing the 2nd side of a duplex scan. Any thoughts on how to fix ? My printer also has a Print Unable 32 error - which prevents me from printing. But is this related to the scan issue also ?
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hello Sri,
My name is***** will try my best to help you with your question.

There are several feed rollers involved in feeding the sheets through the ADF.

If they get sticky over time, it can cause the paper to stick to them and jam.

You will need to clean all of the rollers by rubbing them with an alcohol solution.

If the rollers are badly worn, they may need to be replaced.


The "Print Unable 32" error will appear if paper or labels are stuck inside the printer or drum unit.

When this error occurs, you will need to remove the cause of the jam and reset the printer.

Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.