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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 120
Experience:  Owner at Down Home Technical Solutions
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When i try to print discs,it starts to work,the tray goes in

Customer Question

When i try to print discs,it starts to work,the tray goes in and out,then an error message"no disc tray"
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: CanonMG6150,3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: only yesterday,not aware of any problems only sometimes is says the ink resevoir is full
JA: Anything else you want the printer expert to know before I connect you?
Customer: i thought you were
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Do you still get the ink absorber full error, at present ?

Customer: replied 11 months ago.
only sometimes
Expert:  Sudipto replied 11 months ago.

Thanks, ***** ***** off the printer then, remove the power cord for 10 mins. after that reconnect the power cord and try to print a disc and let me know, what happens.

Customer: replied 11 months ago.
No that didnt work
Customer: replied 11 months ago.
same thing,it takes the tray in and out,but says theres no tray ????
Customer: replied 11 months ago.
Expert:  Sudipto replied 11 months ago.

Sorry, I could get back to you earlier, as I was offline at that time when you replied me back. Please let me know what you want to continue.

Customer: replied 11 months ago.
i cant seem to get it to work.the tray goes im and out ok.but it it then says "no tray"
Customer: replied 11 months ago.
Expert:  Jennifer French replied 11 months ago.

Hello, my name is ***** ***** I'll be assisting you. It sounds like you may need to reinstall the drivers for the printer.

The drivers are the software that makes the hardware work. If the driver is corrupted, then it is not going to work properly and may be telling your cd tray that it doesn't exist.

I see that you have Windows 10.

Go to SEARCH on your PC, type in DEVICES AND PRINTERS. Find your printer. Right click on it. DELETE it.

Unplug your printer from the computer.

Click here to download the new driver for your printer.

You will have to accept the terms on the page and instructions for download are ON the page.

Once you do that and install the driver, plug your printer back in and try to print your disc.

Please let me know if this doesn't work or if you need help.

If this DOES resolve, please remember to rate my answer with 3 stars or more so that I may receive credit for assisting you!



Expert:  Jennifer French replied 11 months ago.

Were you able to resolve this? Let me know!

Customer: replied 11 months ago.
Wow,thank you Jennifer,i will try this and let u know.
regards David
Expert:  Jennifer French replied 11 months ago.

You are welcome.

Yes, let me know!