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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38166
Experience:  Troubleshoot printers, scanners, etc.
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Canon MG 7500 Series Using a 13" MacBook Air. Prints fine

Customer Question

Canon MG 7500 Series
Using a 13" MacBook Air . Prints fine since I upgraded to 10 11.6. When I go to scan I get an error message "Scanner Turned Off or USB cable is disconnected".
"
Since the unit prints the cable is in place and communicating. It is just the scanning issue which displays Code 15,156,0
Any Ideas?
Patrick
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the name of the application you use for scanning?

If you open the Image Capture application, is it able to scan?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I select scan from the printer control panel and it uses the software that came with the printer. The IJ scan utility comes to the computer screen. I select photo and then I get the error message.
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Please download and install the scanner driver file misd-mac-ijscanner14f-4_1_3-ea21_3.dmg at the website below and check:

http://gdlp01.c-wss.com/gds/6/0100006586/02/misd-mac-ijscanner14f-4_1_3-ea21_3.dmg

- If needed, download install the printer driver file mcpd-mac-mg7500-11_7_1_0-ea17_2.dmg at the website below and check

http://gdlp01.c-wss.com/gds/3/0100006063/02/mcpd-mac-mg7500-11_7_1_0-ea17_2.dmg

- If needed, quit the IJ Scan Utility application, then download and install the latest IJ Scan Utility file misu-mac-2_3_1-ea21_3.dmg at the website below and check:

http://gdlp01.c-wss.com/gds/0/0200004820/03/misu-mac-2_3_1-ea21_3.dmg

, and/or the file msul-mac-2_3_0-ea21_3.dmg

http://gdlp01.c-wss.com/gds/9/0200004949/02/msul-mac-2_3_0-ea21_3.dmg

- If needed, open Finder -> Applications -> Image Capture and use it to scan.

Please reply at the box below to continue. Thank you,