How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have been in touch with Paolo. He suggested a USB cable to

Customer Question

I have been in touch with Paolo. He suggested a USB cable to connect my printer with the wireless since Infinity has a problem...
Can I speak to him or another person? I have the cable setup but cannot get it to function.
Submitted: 11 months ago.
Category: Printers
Expert:  Joel Kalman replied 11 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 11 months ago.
Windows 10 I was told there was a problem since I had Infinity wireless and TV.
Customer: replied 11 months ago.
I downloaded HP software but could not get to a point where it connected.
Customer: replied 11 months ago.
This is a new Dell with Windows 10 not an upgrade.
Customer: replied 11 months ago.
Customer: replied 11 months ago.
Can you tell me which is the device icon?
Customer: replied 11 months ago.
If you get anything call me at(###) ###-####or email me.
Expert:  Joel Kalman replied 11 months ago.

Hello again. I apologize for the delay. I was working on an urgent problem.

Expert:  Joel Kalman replied 11 months ago.

If you have been unable to get your printer drivers to connect to your wireless printer during installation, you will not find a print server icon for your printer. I can help you get our printer connected, first to your wireless network, and then to your computer via wifi. Please let me know when you are available to work on this interactively.

Expert:  Joel Kalman replied 11 months ago.

I will be notified by email when you respond, if I am not online. Then I will get back to you ASAP.