How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask TheGeekGal Your Own Question
Category: Printers
Satisfied Customers: 1339
Type Your Printers Question Here...
TheGeekGal is online now
A new question is answered every 9 seconds

Display says I have a paper jam, went through the entire

Customer Question

display says I have a paper jam, went through the entire protocol, still says I do when I don't. Powered down, that didn't help
Submitted: 1 year ago.
Category: Printers
Expert:  TheGeekGal replied 1 year ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

I've had a similar problem on a different model in the past. My problem was that that there was a tiny piece of paper, the corner of a sheet that got stuck inside the printer. The trick that worked for me was feeding a heavy piece of cardstock through the document feeder. I gently "helped" it to start feeding, and it pushed the little piece of paper all the way through, clearing the jam. Even if it doesn't push yours all the way through, it may push it just far enough to allow you to grab it with tweezers. You can also try moving it with a toothpick.

If that doesn't work, please try this to fix the problem. Unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper.

Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Please try these troubleshooting steps and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.

Expert:  TheGeekGal replied 1 year ago.

If you'd like, you can click the link below to access electronic versions of the user manuals (both basic and advanced) for this printer.

You can save them to your computer for later viewing or you can print them.

Related Printers Questions