How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17394
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Bought it 6 months ago. Error code 0xF1. Tried "on-off"

Customer Question

Bought it 6 months ago. Error code 0xF1. Tried "on-off"
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: 100-240V, C11CD19401 L1, CD19401 1341 - make any sense?
JA: What troubleshooting have you tried?
Customer: Turned on and off
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi there,

Expert:  Electronics Pete replied 11 months ago.

My name is***** will try my best to help you with your question.

Error code 0xF1 indicates that there may be a paper jam somewhere in the printer.

Open up all the doors and flaps and check for a paper jam first.

If nothing is found, then the problem is more serious - perhaps the printhead has failed - and the printer will need to be returned under warranty.

Kindly rate my service 5 stars at the top of your question page if my answer helped so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.

Expert:  Electronics Pete replied 11 months ago.

Hi, just checking in on your question, do you need any further assistance?