How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13328
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

Best way and or location to have maintenance and repairs

Customer Question

Best way and or location to have maintenance and repairs done on a Cannon Pro9000 Mark II printer zip code 17602
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Before we discuss repair options, can you describe with as much detail as possible what seems to be wrong with the printer?

Thank you,

Dustin S

Customer: replied 1 year ago.
Foam strip that cleans print head damaged and needs replacement
Customer: replied 1 year ago.
Have I done something wrong as I do not have an answer
Expert:  Dustin replied 1 year ago.

T he most difficult aspect of this repair is sourcing the parts.. It took me a while to find the absorber kit for sale, but you can purchase it here.

http://www.ebay.com/itm/Canon-qy5-0165-000-residuos-de-tintas-de-absorcion-Para-Pixma-Pro9000-Pro9500-/141802475807?_ul=AR

As far as i nstalling it, I either need your zip code so I can locate an installer. Or, you would need to purchase the service manual here http://www.2manuals.com/product_info.php?products_id=1448 And then install it yourself.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
17602
Expert:  Dustin replied 1 year ago.

This is an authorized canon repair center in Lancaster

http://nationalcopierrepair.com/PA/Lancaster/copier-repair-service.html

Id get a quote for the repair with the parts included, and if you supply them yourself. You should save a bit by purchasing the parts yourself however, its worth asking about first just to be certain.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
Thank you. I give up. What are the charges?
Expert:  Dustin replied 1 year ago.

Im unsure of what you mean by you give up.. Ive provided a place to purchase the parts and a service m anual to replace them yourself. And I also provided a local authorized repair center to h ave the machine fixed for you.

As far as the charges, it looks to be 23$ total. If you have further questions, let me know.

Before you leave this page, please take a moment to click and submit a 5 star rating. Thank you!

Dustin S

Customer: replied 1 year ago.
I have already been to National The do do the work
Expert:  Dustin replied 1 year ago.

In that case, lets input your serial number and product into the canon service portal so you can check nearby service locations.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair/servicelocation?cm_sp=CSO-_-support/service-repair-_-Service-locations

They should be able to give you a price quote.. Whatever price they quote you, compare that to the cost of replacing the printer with a newer model, the 9500 mk II that sells used for around 179$ https://www.amazon.com/gp/product/B001R4BTIK?ie=UTF8

Dustin S

Related Printers Questions