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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When my computer upgraded to Windows 10 my HP Laser Jet

Customer Question

When my computer upgraded to Windows 10 my HP Laser Jet p2055dn didn't have a driver update. Now they have the update and I downloaded the driver and it only prints when I turn it off and back on. Do you have any suggestions
JA: How long has this been going on?
Customer: Ever since I downloaded the new driver
JA: What troubleshooting have you tried?
Customer: Uninstall and reinstall
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

How do you have the printer connected to the computer, directly via a USB cord, or is it networked or shared?