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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer failing to print. yellow light and pale light at the

Customer Question

Printer failing to print. yellow light and pale green light at the side showing.
Submitted: 1 year ago.
Category: Printers
Expert:  Thomas replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

Are the lights blinking, or solid? What error do you receive on the computer? What version of Windows is on the computer?

Customer: replied 1 year ago.
Thanks Thomas, but it seems the printer is refusing to print a specific article, but is printing normally otherwise which is odd. Can you please tell me what this is costing?
Expert:  Thomas replied 1 year ago.

I'm just a tech, I can't see your account. The cost depends on the topic and priority selected. If you email customer service at***@******.*** they can tell you specifically.

If the problem is specific, we're going to have to narrow down some info. Please answer the following to the best of your ability:

1. What version of Windows is on your computer?

2. Are you printing the article from a webpage? If so, what browser are you using? (Internet Explorer, Google Chrome, Firefox, etc)