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How do I clear paper Jam on Lexmark X5650. Adhesive Label is

Customer Question
How do I clear paper...
How do I clear paper Jam on Lexmark X5650. Adhesive Label is stuck in a place I cannot reach
Submitted: 1 year ago.Category: Printers
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Answered in 14 minutes by:
8/15/2016
Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 12,800
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried manually clearing the jam / stuck label?

Can you try clicking on the video link HERE.

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Customer reply replied 1 year ago
I cannot reach it
Customer reply replied 1 year ago
Video did not help. I see no tab to open back of printer
Technician: Louie, Technician replied 1 year ago

I understand it was meant more for a genera; idea.

For specifically the X5650, click HERE.

Still, can you have access to a pair of tweezers as it may help to reach the stuck label? ...please click HERE.

And a strong light.

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Technician: Louie, Technician replied 1 year ago

This is an internal hardware issue requiring hands-on on the printer itself. Secure Remote Assistance would not be able to address this concern.

As posted above; specifically for the X5650, click HERE. Has these been tried?

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Customer reply replied 1 year ago
The link you sent said to open back with notch on left side. I do not find a notch on left side. I can see the stuck labels (not attached to backing), but I cannot reach them with tweezers. So are you telling me you cannot help?
Technician: Louie, Technician replied 1 year ago

The question would be re-opened as I would rather opt out.

Still, good luck with the printer.

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Customer reply replied 1 year ago
No further charges!
Customer reply replied 1 year ago
Do not apply any further charges
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John
John
John, Computer Science Engineer
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