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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1857
Experience:  Ready to assist with your printer questions
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Canon pixmamx922 -- attempting to print -- error message

Customer Question

canon pixmamx922 -- attempting to print -- error message appears -- printer not responding --- document name://16-0000000092c59...
what do i do to get the printer to print
Submitted: 11 months ago.
Category: Printers
Expert:  Thomas replied 11 months ago.

Hi! My name is ***** ***** I'm happy to help!

What version of Windows is on your computer?

Customer: replied 11 months ago.
10
Expert:  Thomas replied 11 months ago.

Ok, try this:

Next to your start button, there is a search bar. Click in the search bar and type 'printers'. Devices and Printers should be the first result. Click on this. When it opens, find the icon for your printer. Right click on it and select 'Remove Device'. Once it is gone, unplug the printer's USB cable from your computer and plug it into a different slot. Let Windows reinstall the printer. When it says it is ready to use, try to print again. Let me know what happens.

Customer: replied 11 months ago.
there is not a search bar next to the start button on the canon pixmamx922
Expert:  Thomas replied 11 months ago.

I don't mean on the printer, I mean on your computer. Next to the start button there is a search bar in the lower left hand corner of your screen. Follow my previous instructions from there.

Customer: replied 11 months ago.
now i got real problems followed your advice and and removed device , but now my problem is there isnot a usbcable on my computer - the printer is wireless now how to i get the pixma back on my computer
Expert:  Thomas replied 11 months ago.

Not a problem, do you have the discs that came with the printer? If so, run them again. If not, I can find the software online for you.

Customer: replied 11 months ago.
i found the disc but not sure what to do now
Expert:  Thomas replied 11 months ago.

Insert it and it should open automatically. There will be instructions on the screen.

Customer: replied 11 months ago.
done
Expert:  Thomas replied 11 months ago.

Is it reinstalled?

Customer: replied 11 months ago.
Thanks
Expert:  Thomas replied 11 months ago.

You're welcome! I hope you'll rate my service positively! Have a great week!