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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17287
Experience:  HNC Computing; Large format and multifunction printer expert
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Problem printing from mac os 10.7 to xerox 3615 printer

Customer Question

problem printing from mac os 10.7 to xerox 3615 printer
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi Wilson

Customer: replied 11 months ago.
where can I find your response
Customer: replied 11 months ago.
Hi Pete, where can I find your response?
Customer: replied 11 months ago.
Hi Pete
Customer: replied 11 months ago.
Are you available?
Expert:  Electronics Pete replied 11 months ago.

Thanks for replying back to me. You were offline when I responded earlier.

If you haven't already done so, trash any old drivers and install the latest Xerox print driver for OS X 10.7 from the following website:

http://www.support.xerox.com/support/workcentre-3615/downloads/engb.html?operatingSystem=macosx107

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Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance.
Pete.
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Customer: replied 11 months ago.
on Mac, how do you trash old driver...sorry, I am more PC guy
Expert:  Electronics Pete replied 11 months ago.

Click Go from the Finder bar, Computer=> Macintosh HD => Library => Printers => Xerox) and drag them into the Trash bin.

Customer: replied 11 months ago.
I will give it a try. need to drive to office and will be there is 45mins ish.
I hope this work; otherwise a mess on Monday with no printer/fax/scan to use.
Expert:  Electronics Pete replied 11 months ago.

Ok, just reply back here when ready...

Customer: replied 11 months ago.
Hi Pete,
Tried the steps. Still doesn't work.
however, I tried one thing to switch the
printer setup / printer using /
instead of the driver come with 3615... I switch it to Generic Postscript printer...
Then I can print...what do you think?Wilson
Customer: replied 11 months ago.
I don't know what the effect will be to switch to Generic postscript printer
Appreciate your answerWilson
Customer: replied 11 months ago.
Hi Pete, are you available?
Expert:  Electronics Pete replied 11 months ago.

Hi Wilson,

Sorry for the delay...

the different driver will have different properties, and it may work better to interface between the Mac and the printer.

Customer: replied 11 months ago.
keeping the driver and I even restart the computer. Still not working.
same driver error...
Customer: replied 11 months ago.
the error is this./library/printers/xerox/filters/pstorps failed
Customer: replied 11 months ago.
sorry, missed the x/library/printers/xerox/filters/pstoxrps failed
Expert:  Electronics Pete replied 11 months ago.

Ok, let me check if the other techs have any idea on this...

Customer: replied 11 months ago.
thanks. would I get a quick response?
Customer: replied 11 months ago.
I was able to resolved the problem myself. Thanks anyway