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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Replaced black ink cartridge, printing only bottom of

Customer Question

Replaced black ink cartridge, printing only bottom of letters in black, have cleaned nozzle heads at least 5 times, still not printing top half of letters
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Wf2540. Using 200xl cartridges
JA: What troubleshooting have you tried?
Customer: Cleaning nozzle heads multiple times, quip with alcohol to clean where black ink goes
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 11 months ago.
Category: Printers
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That seems to be a problem with an Epson printer.

1: you may simply have a defective black cartridge.

2: it may have been put in a little wrong, a little loose, that sort of thing. Take it out briefly, being careful not to touch the copper-colored contacts on one side, nor the inky underside, which would ruin the cartridge most likely - or your clothes - and then put it back in its slot, firmly. Try it again and run a nozzle cleaning at least once before concluding that the cartridge is defective and

3: ...putting another black cartridge into the printer - being careful to do so without touching the underside nor the copper-colored contacts on one side!

Let me know how it goes, what you think, and what happens, please: use the Reply To Expert function to respond with news.