How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13478
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have an Epson XP-830 printer. It has worked fine for until

Customer Question

I have an Epson XP-830 printer. It has worked fine for until I changed the ink yesterday.
The problem is: Color prints fine. Black ink is a faint blur.
I changed all the ink including the black yesterday. What can I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

If you have not tried cleaning the printhead, please follow the steps in this video to clean the printhead.

Once complete, try a test print. Is black printing any better now? If not, then you must have a bad black ink cartridge, id suggest trying a new one. You can order the ink here at a discount or just the black ink tank here

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
I cleaned head, replaced ink and did a software update. When I printed your answer it printed ok. Then I tried printing other thing and I got the same blur on black ink???????
Expert:  Dustin replied 1 year ago.

The other thing you tried to print. What specific program did you use when you tried to print it?

Also, what type of file was it that you printed?

Customer: replied 1 year ago.
I am on an apple desktop and hit control P as I always do to print. I tried printing emails and files to see if it was one or the other.
Expert:  Dustin replied 1 year ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone.

Customer: replied 1 year ago.
Let's try to have you fix it.
Customer: replied 1 year ago.
I am on OS X Yosemite imac 27" mid 2011
Expert:  Dustin replied 1 year ago.

Ive sent the offer for remote support, once that offer has been clicked and accepted, I will walk you through the connection steps.

Dustin S

Customer: replied 1 year ago.
I tried clicking but nothing happens
Expert:  Dustin replied 1 year ago.

Are you viewing this page from your yosemite Imac?

Customer: replied 1 year ago.
Expert:  Dustin replied 1 year ago.

What browser are you using currently? Safrari, chrome, firefox?

Customer: replied 1 year ago.
Expert:  Dustin replied 1 year ago.

Thats probably part of the issue.. Can you view our conversation page in safari.

Copy and paste the url if needed. Chrome shuts down java script which blocks some of our site buttons, as well as the connection software we need to use.

So we definitely want to switch this conversation over to your safari browser.

Customer: replied 1 year ago.
I'll try, I'm not that savy
Expert:  Dustin replied 1 year ago.
Customer: replied 1 year ago.
I copied url on Safari but it only gets me to your website and asks me for a password
Customer: replied 1 year ago.
This has been most unhelpful, I wish to close this "help" conversation and assume I will not be charged.
Expert:  Dustin replied 1 year ago.

When it asked you for your justanswer login and password, all you needed to do was login.

However, since you said you do not want to continue, this link will help you request a refund.