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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37478
Experience:  Troubleshoot printers, scanners, etc.
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I have a canon9000 for a few years working great, now does

Customer Question

I have a canon9000 for a few years working great, now does not seem to be connected to my apple computer. do i need to download our update new info
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.


I'm sorry about the issue.

Please try a possible fix below:

  1. Disconnect the printer's USB cable from the computer for now.
  2. Click on the Apple logo / menu at the top, then click on System Preferences.
  3. Then open Printers & Scanners (or Print & Fax)
  4. Then click on the Canon printer there, and click on the - (minus) button at bottom left and delete it for now. Make sure there is not any Canon item showing there for now.
  5. Make sure printer is powered on.
  6. Connect the the USB printer cable is securely connected to both printer and computer.
  7. Click on the + (plus) icon at bottom left, and see if it detects your Canon printer. If yes, select it and add it.
  8. Then check printing.

- If there is still any issue, please let me know if there is any error or message.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,