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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I put in paper and it won't print, keeps sqaying papertray

Customer Question

I put in paper and it won't print, keeps sqaying papertray is empty.
Submitted: 11 months ago.
Category: Printers
Expert:  Anthony replied 11 months ago.

Hello

Welcome

Can you please tell me the make and model number of the unit ?

Thanks

Anthony

Customer: replied 11 months ago.
HPofficejet5740
Expert:  Anthony replied 11 months ago.

Sorry I will repost your question we have a site glitch

Anthony

Customer: replied 11 months ago.
I am taking care of my husband who has altzheimers so sometimes you will experience a delay on my side.
Customer: replied 11 months ago.
O. K.
Expert:  Sudipto replied 11 months ago.

As the other expert had opted out, I will try to help you. Do you want to continue now ?

Customer: replied 11 months ago.
How will I know when you have fixed my problem?
Expert:  Sudipto replied 11 months ago.

You have to be in front of your computer, because without your help, I cannot connect with your PC and fix the problem.

Customer: replied 11 months ago.
I am here by my computer
Expert:  Sudipto replied 11 months ago.

Thanks, ***** ***** have Windows or MAC on your computer ?

Customer: replied 11 months ago.
MACBOOK AIR
Expert:  Sudipto replied 11 months ago.

OK, now follow the steps below on your computer and reply me back for the steps to start the remote service.

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Customer: replied 11 months ago.
I DO'T SEE OPTIONS
Customer: replied 11 months ago.
HAVE DONE STEPS, I THINK
Expert:  Sudipto replied 11 months ago.

There is no "OPTIONS", you have to click on Anywhere.

Customer: replied 11 months ago.
OKAY
Expert:  Sudipto replied 11 months ago.

OK, now open the link below and follow the steps to start the remote service. Please read the steps before trying them.

http://www.justanswer.com/remotedesktop/join.aspx?Session=fd5484f9-6fb9-440e-b45c-1121b8e9e6a4&Type=Java

Customer: replied 11 months ago.
SAYS, CAN'T OPEN BECAUSE UNIDENTIFIED DEVELOPER, NOW WHAT? HELLO?
Expert:  Sudipto replied 11 months ago.

Then, I don't think you have followed the steps below correctly, please follow the steps once more and check, if "Anywhere" is clicked or not ?

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Customer: replied 11 months ago.
I CANNOT OPEN THE FILE BECAUSE A MESSAGE Says it has an unidentified developer
Expert:  Sudipto replied 11 months ago.

Then, I don't think you have followed the steps below correctly, please follow the steps once more and check, if "Anywhere" is clicked or not ?

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Customer: replied 11 months ago.
done correctly
Expert:  Sudipto replied 11 months ago.

Now, open the link once more and follow the steps then, let me know if you get the same error message or not ?

Customer: replied 11 months ago.
I am trying to download Java. Is this what you want?
Expert:  Sudipto replied 11 months ago.

Yes.

Customer: replied 11 months ago.
I had to use another browser.....Safari
Expert:  Sudipto replied 11 months ago.

OK

Customer: replied 11 months ago.
Hello?
Expert:  Sudipto replied 11 months ago.

Hi.

Customer: replied 11 months ago.
Java is downloaded
Expert:  Sudipto replied 11 months ago.

I think it is not working, please download the program from the link below, run it and let me know the ID and password.

https://downloadeu2.teamviewer.com/download/TeamViewerQS.dmg

Customer: replied 11 months ago.
Can you now connect and fix it??
Expert:  Sudipto replied 11 months ago.

Do you have downloaded the other program from the link below ?

https://downloadeu2.teamviewer.com/download/TeamViewerQS.dmg

Customer: replied 11 months ago.
ID 879 292 930 PW 2257
Expert:  Sudipto replied 11 months ago.

Thanks, ***** ***** and do not open new program.

Expert:  Sudipto replied 11 months ago.

Please run the program, if you close the program, I cannot connect with your computer.

Expert:  Sudipto replied 11 months ago.

Please run TeamViewer program and let me know ID and password ***** more and please do not close the program.

Customer: replied 11 months ago.
I think I did
ddid I?
Expert:  Sudipto replied 11 months ago.

Yes, but I cannot connect with your computer, as you have closed the program. Please run the program once more and let me know the ID and password ***** more.

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