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Louie, Technician
Category: Printers
Satisfied Customers: 12669
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Ms810n printer will not accept a new toner. It is a lexmark

Customer Question

ms810n printer will not accept a new toner. It is a lexmark toner, but it continues to give replace toner error. We have tried turning it off numerous times to clear the memory of previous toners,,,but we still get the same error
Submitted: 1 year ago.
Category: Printers
Expert:  Louie replied 1 year ago.

Hi Rebecca and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, proposed preliminary tries (if have not been done) as prescribed by the Service Manual:

  • • confirm POR (power-on-reset);
  • • force to run in Safe Mode as a test.

Please click HERE.