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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP Officejet 6700 Premium error message: the original is

Customer Question

HP Officejet 6700 Premium
error message: the original is jammed in the automatic document feeder (ADF_
Open the ADF cover, remove and reload the original, and then try again.
Cannot copy, scan or send fax
what to do???
Submitted: 11 months ago.
Category: Printers
Expert:  comp_audio replied 11 months ago.

Welcome to JustAnswer! My name is ***** ***** I will do my very best to assist you today. Please give me a minute to find the information for you. Thanks for your patience.

Expert:  comp_audio replied 11 months ago.

Please tell me if this happened after you scanned or copied a document or did it just error out on its own?

Customer: replied 11 months ago.
it just did it on its own, that i am aware of
Expert:  comp_audio replied 11 months ago.

I have seen this happen sometimes if the scanning cover, or lid hinges become loose from opening and closing etc.. I would like to have you try and tighten the cover hinges. There is a sensor that is within the lid that can cause this and often by tightening it back up can fix this issue. Please attempt this and get back to me with the results.

Oh, and do it with all the power and other cables disconnected from the printer.

Customer: replied 11 months ago.
I am not sure how to tighten
and i did my best and now have a 'scanner unable' and everything else
Customer: replied 11 months ago.
scanner error
Expert:  comp_audio replied 11 months ago.

So after you attempted to tighten the screws on the scanner lid your getting another error?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
i am not able to tighten the screws
Customer: replied 11 months ago.
did i mention the printer works from my computer
Expert:  comp_audio replied 11 months ago.

I guess I am confused. So the printer works fine, just the scanner is not working at all with error messages about the lid, and now saying scanner unavailable?

Customer: replied 11 months ago.
the printer prints from the computer and will not print from the printer copier
Expert:  comp_audio replied 11 months ago.

Are you trying to print from a usb drive or flash drive connected to the printer or is it a scanning issue?