How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jennifer French Your Own Question
Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 120
Experience:  Owner at Down Home Technical Solutions
Type Your Printers Question Here...
Jennifer French is online now
A new question is answered every 9 seconds

Re DCP-9010CN. Our Club's change of secretary means I've

Customer Question

Hi .. re DCP-9010CN. Our Club's change of secretary means I've just taken over use of Brother printer. Whenever I print, there's a thin black line down the left hand side of the paper. Previous secretary reported no such problem.
Have we upset something in the transfer (house to car, car to house)?
How to correct this please?
Submitted: 12 months ago.
Category: Printers
Expert:  Jennifer French replied 12 months ago.

Hello! My name is ***** ***** I'll be assisting you this morning.

First, I would unplug the printer and leave it unplugged for 10 minutes. This will eliminate any static in the machine that may cause issues.

Sometimes moving the equipment jars it a bit but it can be fixed.

Think link will instruct you on how to resolve this:

Make sure that you follow the steps in order and carefully and it should resolve your issue. There are diagrams and things of that sort.

I hope this helps! If it does feel free to rate my answer!

Thank you for using Just Answer!


Customer: replied 12 months ago.

Thanks Jennifer

I thought I'd lost contact - the page/website disappeared, after my money was paid!

It's ok, thanks - previous secretary paid a timely visit and moved something under the lid and - presto! all is well.

Thanks, anyhow! Ted