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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I keep getting 49 error, says to turn off then on. I have

Customer Question

I keep getting 49 error, says to turn off then on. I have done this numerous times. I left it turned off over the weekend and unplugged from computer but it is still doing it.
JA: How long has this been going on?
Customer: Since last thursday afternoon.
JA: What troubleshooting have you tried?
Customer: but i did not work friday.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope. That would do it. Thanks
Submitted: 11 months ago.
Category: Printers
Expert:  comp_audio replied 11 months ago.

Welcome to JustAnswer! My name is ***** ***** I will do my very best to assist you today. Please give me a minute to find the information for you. Thanks for your patience.

Expert:  comp_audio replied 11 months ago.

Please tell me what is the brand and model of printer we are working on today?