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Rylan Sharpe
Rylan Sharpe, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 96
Experience:  Global IT Manager at an International Company
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I have a MG6821 printer and need to change 270 PGBK ink, but

Customer Question

I have a MG6821 printer and need to change 270 PGBK ink, but I'm having all kinds of problems opening the "door" that will allow this. It has to be a simple solution, but it's Monday morning, so...
Submitted: 11 months ago.
Category: Printers
Expert:  Rylan Sharpe replied 11 months ago.

Hello, I am Rylan and have many years of experience in Computer support and I am happy to assist you with your question.

Expert:  Rylan Sharpe replied 11 months ago.

To open the printer, the front part of the top lifts up. Are you able to get that part to go up?