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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17927
Experience:  HNC Computing; Large format and multifunction printer expert
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I am having problems with a canon imageclass printing from a

Customer Question

i am having problems with a canon imageclass printing from a chromebook.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi Carrie,

I am Pete, and I'll be happy to assist with your question.

If you haven't already done so, can you shut down and restart both the Imageclass printer and the Chromebook.

Let me know if that works?

Customer: replied 1 year ago.
i did this (turned on and off both my chromebook and printer)and know my chromebook says the printer is offline...
Expert:  Electronics Pete replied 1 year ago.

Can any other devices print ok to the printer, either through normal network connections or via Google Cloud Print?

Customer: replied 1 year ago.
this is the only printer i have accessible. The canon prints fine with my husbands computer but not my chromebook.
Customer: replied 1 year ago.
from my research...it looks like google operating systems do not want to play with canon? i read that there are google apps like CUPS that I can use so i downloaded it with zero results.
Expert:  Electronics Pete replied 1 year ago.

There are some compatibility issues, yes - could you forward the print jobs to your husband's computer and print from there?

Customer: replied 1 year ago.
that is what i have been doing...but i would prefer to use my computer because we both are in grad school and use our individual computers frequently.
Customer: replied 1 year ago.
i have to run...if you find something that works...send me a link/document. i hope you do. :-)
Expert:  Electronics Pete replied 1 year ago.

Please follow this guide to ensure you have everything set up correctly:

http://ug.oipsrv.net/au-nz/manual/USRMA-0309-00/contents/SS8580_using135_preparingforusinggooglecloudprint.html

Expert:  Electronics Pete replied 1 year ago.

Hi, just checking in on your question. How did things turn out for you?

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You can always reply back if you need further assistance.
Pete.
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Expert:  Electronics Pete replied 1 year ago.

Hi, just checking in on your question, do you need any further assistance?

Expert:  Electronics Pete replied 1 year ago.

Hi, just checking in on your question, do you need any further assistance?