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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1857
Experience:  Ready to assist with your printer questions
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Question. If the red lights are on the printer cartridges

Customer Question

Question. If the red lights are on the printer cartridges will the printer not work at all? This is a canon iP100
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it hasn't
JA: What troubleshooting have you tried?
Customer: Purchased a new printer cable
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Printers
Expert:  Thomas replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

Sorry to see you are having issues with your printer. Are the lights flashing? If so, are they flashing rapidly? This would indicate that the cartridges are empty. Use this graphic for more info: https://support.usa.canon.com/kb/index?page=content&id=ART150775