How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am using an NX420 printer, and have used this one for

Customer Question

I am using an NX420 printer, and have used this one for several hears with no problems.
Now....suddenly....when I try to Copy something, what comes out is only one quarter of the page a inserted, and it is in a greenish color while what I put in is all in black print.
Can you help me ????
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Lewis.

Are you saying that you see the whole document, just shrunk down or reduced in overall size?
Or are parts of the document actually cut off? Such as blank spaces or lines interspersed through the print?

Are you sure you are copying in Black mode, and not Color mode?

Expert:  Nathan replied 1 year ago.

Do you need help with this?