How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

When I try to print it appears that the printer starts and

Customer Question

When I try to print it appears that the printer starts and then gets hung up. I am using a wireless router to print to the computer and the connection is fine.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Officejet Pro X576dw MFP
JA: What troubleshooting have you tried?
Customer: HP Print & Scan Doctor, I have also tried rebooting the printer, router and PC. I never had a problem until I upgraded to Windows 10. Sometimes the printer will eventually print after a long time.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

I am the person that will be helping you today.

When the problem occurs, are you given any type of error message?

I will be standing by, looking forward to your response.

Thank you,