How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Thomas Your Own Question
Thomas, Technician
Category: Printers
Satisfied Customers: 1857
Experience:  Ready to assist with your printer questions
Type Your Printers Question Here...
Thomas is online now
A new question is answered every 9 seconds

My Epson printer, WF-3620 does not work and makes a horrible

Customer Question

My Epson printer, WF-3620 does not work and makes a horrible noise when I try to connnect. It says Error Code : OXE5..
Submitted: 1 year ago.
Category: Printers
Expert:  Thomas replied 1 year ago.


This typically happens when you have a paper jam. Turn the power off, open the printer and see if you see a page jammed or any scraps of paper. You may need a flashlight to see well. Take all the paper out and look in the paper tray for anything stuck as well. Let me know if you need more help.

Expert:  Thomas replied 1 year ago.

Did you respond? If so, I didn't receive it. Did you have any luck with the paper jam?