Printer Repair Questions? Ask IT Technicians for Answers ASAP
This typically happens when you have a paper jam. Turn the power off, open the printer and see if you see a page jammed or any scraps of paper. You may need a flashlight to see well. Take all the paper out and look in the paper tray for anything stuck as well. Let me know if you need more help.
Did you respond? If so, I didn't receive it. Did you have any luck with the paper jam?